Frequently Asked Questions
This burtsbees page explains frequently asked shopping questions in a store-specific format. This page applies specifically to burtsbetc.shop.
How burtsbees handles returns and exchanges
This returns and exchanges section covers orders and visits through burtsbetc.shop for burtsbees. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
return shipping at burtsbees
The following return shipping guidance applies to the burtsbees storefront at burtsbetc.shop. Who pays return shipping?
burtsbees pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How burtsbees handles payment methods
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
tracking at burtsbees
The following tracking guidance applies to the burtsbees storefront at burtsbetc.shop. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
How burtsbees handles refund timing
For burtsbees customers at burtsbetc.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
How burtsbees handles products
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on products. What products do you offer?
We offer Burt's Bees. Current availability, product details, options, and prices are shown on each product page.
How burtsbees handles delivery timing
This delivery timing section covers orders and visits through burtsbetc.shop for burtsbees. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
What burtsbees customers should know about shipping cost
This shipping cost section covers orders and visits through burtsbetc.shop for burtsbees. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.
Details from burtsbees on contact options
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on contact options. How can I contact you?
Email Support@burtsbetc.shop, call 270-524-6490, or write to 425 S 5th St, Louisville, Kentucky, 40202, United States.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbetc.shop
Phone: 270-524-6490
Physical address: 425 S 5th St, Louisville, Kentucky, 40202, United States