Refund Policy
For burtsbees customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to burtsbetc.shop.
Our approach at burtsbees to starting a request
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on starting a request. To start a return or exchange, contact us at Support@burtsbetc.shop before sending the item. Once the request is approved, burtsbees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from burtsbees on condition of returns
For burtsbees customers at burtsbetc.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
burtsbees: refund timing
For burtsbees customers at burtsbetc.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
What burtsbees customers should know about eligibility
burtsbees publishes this eligibility guidance for customers using burtsbetc.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
burtsbees: exceptions
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at burtsbees to order problems
The following order problems guidance applies to the burtsbees storefront at burtsbetc.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
How burtsbees handles support
The following support guidance applies to the burtsbees storefront at burtsbetc.shop. For return or exchange assistance, contact Support@burtsbetc.shop or 270-524-6490.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbetc.shop
Phone: 270-524-6490
Physical address: 425 S 5th St, Louisville, Kentucky, 40202, United States