Shipping Policy
Use this guide from burtsbees to review processing, delivery, and tracking. This page applies specifically to burtsbetc.shop.
How burtsbees handles processing and transit
For burtsbees customers at burtsbetc.shop, this section explains processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
How burtsbees handles delivery issues
For purchases made through burtsbetc.shop, burtsbees applies the following guidance on delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@burtsbetc.shop or 270-524-6490. We will work with the carrier and provide an appropriate resolution under our Refund Policy.
Details from burtsbees on tracking and addresses
burtsbees publishes this tracking and addresses guidance for customers using burtsbetc.shop. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
returns after delivery at burtsbees
This returns after delivery section covers orders and visits through burtsbetc.shop for burtsbees. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, burtsbees also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.
How burtsbees handles delivery area
The following delivery area guidance applies to the burtsbees storefront at burtsbetc.shop. Orders can be shipped only to addresses within the United States. Standard shipping is free.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbetc.shop
Phone: 270-524-6490
Physical address: 425 S 5th St, Louisville, Kentucky, 40202, United States